Refund Policy

This Refund Policy explains how cancellations and refunds work for subscriptions to Noventa Solutions, operated by Noventa Solutions ("Noventa", "we", "us"). It should be read together with our Terms of Service.

1. Free plan

Our Free plan is available at no cost and requires no payment, so no refund applies. You can use it for as long as you like to evaluate the Service before subscribing to a paid plan.

2. Money-back guarantee

We offer a 14-day money-back guarantee on the first payment of a new paid subscription. If Noventa isn't right for you, request a refund within 14 days of your initial charge and we will refund that payment in full.

3. Renewals

Paid subscriptions renew automatically. To avoid being charged for a renewal, cancel before your renewal date; you can cancel at any time from your account, and your plan stays active until the end of the paid period. Charges for renewal periods are generally non-refundable once the new period has begun, except where required by applicable law or at our discretion in the circumstances below.

4. Annual plans

Annual plans are billed once for the full year. The 14-day money-back guarantee in Section 2 applies to the initial annual charge. After that window, annual subscriptions are non-refundable for the remainder of the term unless required by law.

5. When we may still issue a refund

Beyond the guarantee window, we may approve a refund at our reasonable discretion where:

• you were charged in error or double-charged;
• a significant technical fault attributable to us prevented you from using the Service and we could not resolve it in a reasonable time;
• a refund is required by applicable consumer protection law in your jurisdiction.

6. How to request a refund

1. Email us at support@noventasolutions.co with the email address on your account and, if available, your Paddle order/receipt number; or
2. Contact Paddle directly at paddle.net, which handles billing for your subscription.

We aim to review refund requests within 5 business days. Approved refunds are processed by Paddle to your original payment method; the time for funds to appear depends on your payment provider.

7. Chargebacks

If you have a billing concern, please contact us or Paddle first, as we want to resolve it directly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

8. Contact

Questions about this Refund Policy? Contact Noventa Solutions at support@noventasolutions.co.